Civil Service examination processes are developed to reflect the requirements of the job and consequently, can include different methods of testing (i.e., written examination, practical examination, training and experience evaluation, structured interview, physical ability, etc.). Different exams assess different knowledge, skills, and abilities. For example, an examination process may include a written examination to test technical knowledge and reading comprehension, while a practical examination may be given to test ability to operate a piece of equipment. In any case, the job announcement will outline the types of examinations intended for a particular position or let you know the information will be provided prior to the exam.

Preparing for a written employment test is not like an exam for school where there is a text book and lecture notes to study. The job announcement describes in general terms the "scope" of the test, by naming the subjects to be tested. Your own experience often gives you a great deal of knowledge about the subject of the test.

WRITTEN EXAM TIPS

• Most written tests are a multiple-choice format.
• Read the directions to make sure you understand how to answer the questions. Do not hesitate to ask the test administrator if you are unsure of what to do.
• Keep track of the time, saving enough time at the end to go back and see that all questions have been answered. If you don't know--guess.
• Read each question carefully and read all alternatives. No item is meant to be tricky, so make sure you understand what is being asked.
• If you skip a question, be careful in checking the answer sheet. It is easy to get off track, so check yourself often.
• Only change an answer if you are absolutely certain you originally answered in error. As a general rule, your first instinct is correct.
• Approach the test confidently.
• Arrive on time and ready.

STRUCTURED INTERVIEW

"Structured" means that all applicants are asked the same job-related questions and are rated on the same criteria. Interviewers are subject matter experts--people who know about the position and what it requires--trained to interview and rate responses.

Applicants are asked questions about prior work experience, about how they have handled tasks and responsibilities in the past, about how they get along with supervisors, co-workers, and the public, etc. Based on information from the interview and the employment application, interviewers score the candidates. Ratings are averaged and an interview score is obtained.

In preparing for the interview, candidates can review the job announcement to familiarize themselves with the job's requirements and responsibilities and review the information submitted in the employment application. Plan and practice what you intend to say and prepare any questions you may have for the interviewers. This is your opportunity to prove you are the best person for the job.